Still waiting on Egg Saver

Beware of Egg Saver Shipping
Just a word of warning for my computer repair friends.

I am a huge fan of Newegg.com and have been a loyal customer for many years. I have always been more than pleased with their customer service and the speed at which I receive my purchases. Only on 2 occasions have I felt the need to rush an order and use a faster shipping method. Most often I chose the default option and always had my packages in several days.

Although this is not to do with Newegg directly, I thought I would share this experience so you do not make the same mistake I did. The bold is directly from the tracking report.


1/2/2009 9:19 AM ET ORDER PLACED WITH NEWEGG
MEMORY CARD AND READER, $X.XX, $3.99 Egg Saver (3-7 Days)

1/7/2009 7:00 AM CT MEMPHIS, TN, US PICK UP

1/8/2009 11:23 AM ET HEBRON, KY, US ARRIVAL ORIGIN DHL GLOBAL MAIL FACILITY

1/8/2009 3:31 PM ET HEBRON, KY, US PROCESSED

1/9/2009 7:03 AM ET HEBRON, KY, US DEPARTURE ORIGIN DHL GLOBAL MAIL FACILITY

1/12/2009 12:34 AM ET WALPOLE, MA, US ARRIVAL DESTINATION DHL GLOBAL MAIL FACILITY

1/12/2009 4:57 AM ET WALPOLE, MA, US TENDERED TO USPS

1/12/2009 6:45 AM ET KILLINGTON VT, EMAIL RECIEVED FROM NEWEGG
An item from your sales order #xxxxxxxx has been nominated for a Newegg Customer Choice Award

1/15/2009 2:01 PM ET KILINGTON VT, US STILL WAITING

1/15/2009 4:34 PM ET KILLINGTON VT, CLIENT CALLS AND CANCELS

1/15/2009 4:42 PM ET KILLINGTON VT, RETURN TO SCHOOL OF HARD KNOCKS

Now to be fair, I contacted Newegg Customer Service via email and received a timely response and an offer for $5 off my next order. It was my mistake for not noticing the basic shipping method had changed. I will also say however that I have received things from Hong Kong and Alaska in much less time via the USPS. I think the thing that bothers me most is that someone was counting on my word that it usually only takes a couple days.

Update: I have since been contacted again and told I will receive a refund and a credit on my next purchase, time will tell.